Help center

Frequently asked questions

Quick answers to the questions we hear most. Can't find what you're looking for? Send us a message below and we'll get back to you as soon as we can.

Orders & Shipping

How long will my order take?

Every piece is printed and framed to order just for you. Most orders ship within 3 to 5 business days, and you'll get a tracking email automatically as soon as yours is on its way.

During busy seasons and sales, production can run a little longer. If you're working toward a date, send us a note and we'll let you know what to expect.

Is shipping free?

Yes! Shipping is always free on every order within the United States, no minimum.

I haven't received a tracking email. Where's my order?

Your tracking email is sent automatically the moment your order ships. It can land in spam or promotions, so it's worth checking there first.

If it's been more than 5 business days since you ordered and you still don't see it, reach out with your order number and we'll look it up for you.

Do you ship outside the United States?

Right now we only ship physical orders within the United States. All prices are in USD.

Can you ship to a PO box?

Yes, most orders can ship to a PO box. Our larger framed pieces are the exception, since they need to travel by a ground carrier that delivers to a street address.

How do oversized pieces ship?

Some of our largest pieces travel by freight. In that case we'll email you the carrier name and tracking details directly, since freight tracking isn't sent automatically. Freight transit usually takes 6 to 9 business days.

Can you hold my order until I'm back from a trip?

Absolutely. Just send us a note with your order number and the date you'd like it to arrive after, and we'll time production around it.

Damage & Delivery

My art arrived damaged. What should I do?

We're so sorry! Damage is rare, but when it happens we'll send a free replacement right away. You won't need to send anything back.

Just reply to your order email or use the form below with:

  1. A photo of the damaged art
  2. A photo of the outside of the shipping box, even if it looks fine

Once we have those, we'll get your replacement into production.

My tracking hasn't updated in days.

Carriers sometimes go a few days between scans, especially early in the trip. If your tracking goes a full 7 days with no movement, we consider it lost in transit and will send a replacement at no cost to you. Reach out anytime and we'll keep an eye on it with you.

Tracking says delivered, but I don't have it.

First, double check the shipping address on your order confirmation, and take a look around with neighbors, your building's mailroom, or any parcel lockers. Packages are occasionally marked delivered a day early, too.

If it still hasn't turned up, contact us and we'll make it right.

I received the wrong piece or size.

We're sorry about that! Send us your order number and a quick photo, and if it's an error on our end we'll send the correct piece free of charge. No need to return the original.

Returns & Changes

What is your return policy?

Because every piece is made to order, we don't accept returns or exchanges for preference or sizing. Anything that arrives damaged or incorrect is always replaced free of charge.

Not sure about a size or frame? Try one of our 5x7 test prints first (see Discounts & Programs), or send us a photo of your wall for a free mockup.

Can I cancel or change my order?

Reach out as soon as possible with your order number. We can usually cancel an order, or change the size or frame, before it goes into production. Size and frame changes are made right on your existing order, and we'll refund or invoice the difference.

Once production has started, we're no longer able to cancel.

I need to change my shipping address.

If your order hasn't shipped yet, just send us the new address and we'll update it. If it has already shipped, we can request a reroute with the carrier, but reroutes aren't guaranteed once a package is in transit.

Sizing & Framing

Does the listed size include the frame?

The size you choose is the size of the artwork. The frame adds to the outside. Our frame faces range from 3/4" to 3" wide depending on the finish, so the finished piece measures about 1 1/2" to 6" larger in each direction than the listed size.

If you add a mat, it sits inside that size, so the overall piece stays the same and the visible image area becomes a little smaller.

What frame finishes do you offer?

Framed paper prints and mounted canvas come in White, Black, Natural, Espresso, Gold, Oak, Vintage Gold, and Vintage Black. Float frame canvas comes in White, Black, Natural, Espresso, Gold, and Oak.

All of our frames are solid wood. Our Gold is a soft satin finish with a gentle sheen, not a high gloss, and Oak shows natural wood grain that varies a little from piece to piece.

Do framed prints have glass?

Framed paper prints are finished with UV protective acrylic glazing, which is lighter and more shatter resistant than glass, so it's safer to ship and hang.

We don't offer a non-glare option, since those coatings can turn hazy over time. If glare is a concern in your space, our canvas options don't use any glazing at all.

Does my piece arrive ready to hang?

Yes. Every framed piece and stretched canvas arrives with hanging hardware already installed, so it's ready to go on the wall right out of the box. Rolled canvas and unframed prints ship ready for you to frame.

The frame or colors look different than they did online.

Our frame previews are built from real, unedited photos of the frames we use. That said, colors can read differently depending on your screen, lighting, and room, and natural wood will vary slightly.

If something doesn't look right to you, send us a photo and we'll take a look together.

Can I order a custom size?

Yes! Use our Custom Sizing page and tell us the artwork, size (width x height), and finish you'd like. We'll reply with one all-in price, free shipping included, and send an invoice when you're ready.

Our largest square sizes are 40x40 for framed paper and 52x52 for float frame canvas.

Can I choose a larger mat or a different finish combination?

Framed paper prints come with or without our standard white mat. For a larger mat or a finish combination you don't see listed, submit a request through our Custom Sizing page and add a note in the artwork name field.

Do you sell frames on their own?

We don't sell frames separately. Every frame is built around its print.

Paper & Canvas

What's the difference between paper, mounted, float, stretched, and rolled?
  • Framed paper: a smooth, crisp fine art print on archival matte paper, framed behind acrylic, with or without a mat.
  • Mounted canvas: canvas mounted on a rigid backing inside one of our standard frames. No glazing and no mat, so there's no glare.
  • Float frame canvas: canvas set inside a frame with a small gap around the edges for a floating gallery look. Our most elevated, painterly finish.
  • Stretched canvas: canvas wrapped around 1.5" deep wood stretcher bars. Ready to hang with no frame needed.
  • Rolled canvas: unstretched canvas shipped rolled, ready for you to stretch or frame yourself. Our most affordable canvas option.
Why can I see brushstrokes or texture in my print?

Many of our pieces were originally painted on canvas with visible brushwork, and that texture is part of the artwork itself. Our prints capture it faithfully, so what you're seeing is the character of the original painting, not a printing flaw.

Which option is best for a bright room?

Canvas. Mounted, float, and stretched canvas don't use any glazing, so there's no reflection. Framed paper prints sit behind acrylic, which can catch light from windows and lamps.

Are these original paintings?

Our pieces are high quality reproductions printed on archival matte fine art paper or canvas, so the colors stay true for years.

Who is the artist behind a piece?

Our licensing agreements don't always include artist information, so we aren't able to share artist names. We're always happy to help you find pieces that work together, though!

Can you show me how a piece would look on my wall?

Yes, and it's free! Send us a straight-on photo of your wall using the form below, along with the piece and size you're considering, and we'll create a mockup for you.

Discounts & Programs

Do you offer a first order discount?

Yes! Sign up for our emails and you'll get 20% off your first order. One discount applies per order, so it can't be combined with other codes or sale pricing.

I forgot to use my discount code.

No problem. Send us your order number and we'll take care of it for you.

Can I try a print before ordering a large piece?

Yes! Order a 5x7 unframed paper print or an 8x10 rolled canvas of any design, and its cost is credited back on a later order of $100 or more, any size, framed or unframed.

Before you place your larger order, just email us and we'll send an invoice with your credit applied.

Do you have a trade program for designers?

We do. Approved interior designers receive 30% off orders under $1,000 and 35% off orders of $1,000 or more. Trade pricing can't be combined with sale pricing. Reach out using the form below to apply.

Do you offer gift cards?

Yes! Gift cards are delivered by email, so they're perfect for last minute gifts.

No matching questions. Try another word, or send us a message below.

Still have a question?

We're happy to help. Send us a message and we'll get back to you as soon as we can.

Send us a message