Terms and Conditions

Collection Prints offers art in three different options, or materials: Digital Downloads, Paper, and Canvas. Scroll down to see an overview of each material and explore frequently asked questions.

When you purchase a digital download you will receive a zip file with the images saved in 2:3, 4:5, and 3:4 ratios and when applicable, a 16:9 ratio and a Frame TV file. The aspect ratio refers to the height and width ratio of an image. Using the correct aspect ratio when printing digital art will allow you to print the piece without cropping or resizing.

Use the guide below to decide which file you should use for the print size of your choosing:

2:3 : 4x6, 5x7, 12x18, 20x30, 24x36

3:4 : 18x24, 30x40

4:5 :  8x10, 11x14, 16x20

16:9 : To be used when printing artwork long and narrow.

Frame TV: To be used with the Samsung Frame TV,

Your digital download can be printed in a number of ways for varying price points! A few options are: Walgreens, Costco, FedEx, Kinkos, Staples, local printers, Frame it Easy, Nations Photo Lab, and Framebridge.

We offer hand-crafted wood frames in white, black, natural, espresso, and gold tones. All framed prints include:

Frame-grade, UV-blocking acrylic.

Acid-free, archival mats (on applicable orders) 

Dust cover attached to the back of the frame.

Hanging wire for easy-installation.

When choosing framed paper art with a mat, the "Choose Size (W/H)" represents both the image size and frame size when a mat is not selected. When a mat is added, the image size is reduced to accommodate the mat while the frame size stays the same. For example, a 40 x 30 size with a mat will have a frame size of 40 x 30 and an image size of 34 x 24. To see the image size for each corresponding frame size, click the 'Framing' tab on any product page.

Rolled Canvas (No Frame) - Our rolled canvas art is printed on a high-quality, heavyweight (400 GSM) canvas designed to perform under any lighting condition. With it's 100-year display life, your art is ready to be enjoyed for years to come.

Stretched Canvas - The canvas is professionally stretched over a 1.5”, high quality, kiln-dried poplar wood stretcher bar. With its mirrored edges, the stretched canvas is the perfect frameless look that comes ready to hang.  

Mounted Canvas – Similar to our framed paper prints, the mounted canvas is attached to a 1/8” medium density fiberboard (MDF) substrate and secured in our sleek, modern frames available in four unique finishes (white, black, natural, espresso). The mounted canvas features a glassless front for the perfect, glare-free, matte look.  

Float Frame Canvas - Our stretched canvas is inserted into a sleek float frame with a 1/8” reveal between the canvas edge and the frame. This premium product is sure to make a statement in any room.  The float frame features a glassless front for the perfect, glare-free, matte look. 

Collection Prints has a 3-4 business day lead time on all orders along with free shipping (even our 60 x 40 art!). Occasional delays associated with the out of stock products, order volume, or adverse weather conditions may cause slight delays.

Though rare, damage during shipping does occur. If you receive a damaged package, please contact hello@collectionprints.com within 15 days of order receipt. A picture of the damaged product and packaging will be required. 

Due to the made-to-order nature of our business, all sales are final; returns, refunds, and exchanges are not provided. If you receive a damaged or incorrect product, please email hello@collectionprints.com within 15 days of order receipt. 

We work hard to ensure the images displayed on the website depict the art accurately. Due to variations in screen brightness and resolutions, printed art and frame finish coloring may differ slightly from what is shown on a computer or device.